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Frequently Asked Questions

Find answers to common questions here. If you need more help, feel free to contact us!

Frequently Asked Questions

Find answers to common questions here. If you need more help, feel free to contact us!

  • Generals
  • Price and Plans
  • Updates and Bugs
  • What is MersalChat?
    MersalChat is a platform that allows teams to manage and automate WhatsApp communication with multiple agents, providing seamless customer support and collaboration.
  • Can I use my current WhatsApp number?
    Yes, you can continue using your existing WhatsApp number, whether it's Personal or Business, and all your messages and contacts will automatically sync.
  • Is there a free trial available?
    Yes, we offer a 7-day free trial with full access to all features. No credit card required!
  • Can I add more agents to my plan?
    Yes, you can add more agents for a small monthly fee per agent.
  • How can I contact support?
    You can reach our support team by visiting our website or emailing us at support@mersal.ws.
  • Are there any hidden fees?
    No, all prices are clear and include all features for each plan. There are no hidden charges.
  • What plans do you offer?
    We offer 3 pricing plans: Basic, Standard, and Premium. Each plan is designed to cater to different business needs, offering various features and agent limits.
  • How much does the Basic Plan cost?
    The Basic Plan costs $79.9/month and includes 1 WhatsApp number, 3 agents, and access to essential features.
  • Can I add more agents to my plan?
    Yes, you can add more agents for an additional fee per agent, depending on your plan.
  • Is there a trial period?
    Yes! All plans come with a 7-day free trial, giving you full access to all features without requiring a credit card.
  • Do I need to pay for extra messages?
    No, each plan includes the number of messages specified. For Enterprise plans, there are no message limits.
  • Can I switch plans?
    Yes! You can upgrade or downgrade your plan at any time to better suit your needs.
  • How do I report a bug?
    If you encounter a bug, please contact our support team via email at support@mersal.ws with a detailed description of the issue, including any error messages or screenshots, if possible.
  • How long does it take to fix a bug?
    We prioritize all reported bugs and work to fix them as quickly as possible. Simple issues may be resolved within a few days, while more complex issues may take longer.
  • Will my data be lost during updates?
    No, all updates are designed to be smooth, and your data will not be lost. However, we recommend backing up your important data before any major updates.
  • How can I stay updated on new features and bug fixes?
    You can check our website or follow us on social media for the latest updates. We also send email notifications for any significant changes, updates, or fixes.
  • What should I do if the platform isn't working properly after an update?
    If the platform isn’t working as expected after an update, please try refreshing the page, clearing your cache, or restarting the app. If the issue persists, contact support for assistance.